At https://mail.fhad.shop, we are committed to providing a smooth shopping experience for our customers. This policy applies to all purchases, with a clear distinction between physical and digital products.
1. Return Window
Our return policy lasts 7 business days from the date you receive your physical order.
If more than 14 days have passed since delivery, unfortunately, we cannot accept any returns or refunds, and your request will not be reviewed.
Important note for digital products: The 7-day window does not apply to them at all. The sale is considered final once the digital item is delivered (as detailed below).
2. Conditions for Returning Physical Products
To be eligible for a return, your physical item must meet the following conditions:
It must be unused and in the same condition you received it.
It must be in its original packaging, intact and undamaged.
It must be accompanied by the original receipt or order number.
3. Non-Returnable Items (Strictly Final Sale)
We do not accept returns, exchanges, or refunds for the following product categories:
A – Digital Products (including but not limited to):
Digital gift cards and top-up vouchers.
Activation codes and subscriptions.
E-books (PDF, EPUB, etc.).
Downloadable software files.
Any licenses or products delivered instantly via email upon purchase.
(Due to the difficulty of retrieving digital copies and to prevent fraud, completing a purchase for digital products constitutes your explicit acceptance that no refund will be issued.)
B – Physical Products with Restricted Returns:
Perishable goods such as food, flowers, newspapers, or magazines.
Health and personal care items (cosmetics, razors, etc.) once the seal has been broken.
Hazardous materials, flammable liquids, or gases.
Physical gift cards.
4. Partial Refunds (Physical Products Only)
In rare cases, we may grant a partial refund for physical items, specifically in the following situations:
Physical books showing clear signs of use (scratches, folds, or writing inside).
CDs, DVDs, VHS tapes, video games, cassettes, or vinyl records that have been opened.
Any product not in its original condition, or damaged due to misuse by the customer (not our fault).
Any physical item returned after 7 days of receipt (but within 14 days) – in such cases, a restocking fee will be deducted from your refund.
5. Refund Process (For Approved Physical Returns)
After we receive your item, our team will inspect it within 48 business hours of arrival.
Notification: We will send you an email confirming whether your refund has been approved or rejected.
Completing the refund: If approved, the amount will be automatically credited to your credit card or original payment method within 5 to 10 business days (depending on your bank's processing policies).
6. Late or Missing Refunds
If the time frame above has passed and you still haven't received your refund, we recommend you:
Double-check your bank account again.
Contact your credit card company – it may take some additional time for the refund to officially post.
Contact your bank. There is often a processing period before a refund is posted.
If you have done all of the above and still have not received your refund, please reach out to us directly at support@fhad.shop, and we will manually follow up with the financial institutions on your behalf.
7. Sale Items & Discounts (Non-Refundable)
Items purchased on sale or with a discount are not eligible for cash refunds. They may only be exchanged if they have a clear manufacturing defect. This exclusion also applies to digital products purchased during a promotion – they remain non-refundable.
8. Exchanges (Physical Products Only)
We only exchange a physical product for the same item in the following two cases:
Manufacturing defect or damage during shipping (please attach photos of the outer box and the product).
Our error – you received a completely different item from what you ordered.
In these cases, please contact us at support@fhad.shop to notify us. We will provide you with a free return shipping label, and once we receive the returned item, we will send out the replacement immediately.
(Note: We do not accept exchanges for personal reasons such as changing your mind or size mismatch; those are handled as standard returns under the conditions above.)
9. Gifts
If the item was marked as a gift and shipped directly to you: After we receive the returned physical item, we will issue you a store credit (gift balance) via email.
If the item was not marked as a gift, or if the gift giver shipped the order to themselves first: We will issue the refund to the gift giver, and they will be notified of your return.
10. Shipping Costs for Returns
To return your physical product, please ship it to the following address: {Physical Address}.
The customer is responsible for return shipping costs – unless the return is due to a manufacturing defect or our error, in which case we will cover the cost.
The original shipping cost paid at the time of purchase will be deducted from your refund amount.
Important recommendation: For high-value items, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.
Contact Us
If you have any questions or concerns not covered in this policy, please do not hesitate to reach out to us anytime:
Email: support@fhad.shop
We will respond to you as quickly as possible.
Final Note: https://mail.fhad.shop reserves the right to update this policy periodically. Any changes will be posted on this page and apply to orders placed after the effective date of the revision.